Credit & Collection Guidebook: Third Edition

Author: Steven Bragg



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Book Description
Delayed payments by customers can seriously impact the finances of a business, but it is usually necessary to offer some level of credit to them. The Credit and Collection Guidebook shows how to strike a balance between more sales and a reasonable amount of bad debt. It does so by focusing on when to extend credit to questionable customers and how to select the best approach to collecting from late-paying customers. The discussion includes credit policies, credit monitoring, collection techniques, and the necessary controls, procedures, and reports to manage the process. The book also addresses more advanced concepts, such as credit and collection technology, the role of product and service improvements, and litigation tactics. [251 pages]


Table of Contents

Part I - The Credit and Collection Functions
Chapter 1. Credit and Collection Operations
Chapter 2. Credit Procedures
Chapter 3. Credit Controls
Chapter 4. Collection Procedures
Chapter 5. Collection Controls

Part II - Improvements to Credit and Collections
Chapter 6. The Credit Policy
Chapter 7. The Credit Application
Chapter 8. Customer Credit Ratings
Chapter 9. Ongoing Credit Monitoring
Chapter 10. Interpretation of Financial Statements
Chapter 11. Credit Risk Reduction
Chapter 12. Customer Billings
Chapter 13. Payment Handling
Chapter 14. Collection Tactics
Chapter 15. Payment Deductions
Chapter 16. Skip Tracing
Chapter 17. The Collection Agency
Chapter 18. Litigation and Bankruptcy Tactics 

Part III - Other Topics
Chapter 19. Allowance for Doubtful Accounts
Chapter 20. Credit and Collection Technology
Chapter 21. Product and Service Improvements
Chapter 22. Credit and Collection Measurements
Chapter 23. Credit and Collection Laws