Best Practices Problem Avoidance (#53)

In this podcast episode, we talk about the various techniques that can be employed to improve your odds of installing best practices. Key points made are:

  • Determine who manages the process to be changed. Could be trouble if you are impacting the area of responsibility of another manager. If so, try some other best practice.

  • You may not be in the right; review the issues of other parties to see if their concerns about a best practice are valid.

  • If you have not installed a best practice before, obtain lots of advice before proceeding.

  • Space out installations, so that the department has a chance to settle down in between major changes.

  • Slice up large projects into smaller pieces, so that some items can go live sooner. Improves the odds of overall success.

  • In-house capacity impacts your ability to complete installs; need to free up staff time.

  • Each successive project frees up more staff time, making it easier to work on the next project.

  • Review projects for dependencies, and verify in advance that you can work through them.

  • Verify that a new best practice integrates into the corporate system of controls.

  • Stick with off-the-shelf software; it rarely makes sense to develop a customized solution.

  • Maintain a full list of best practices to work on, so that you can easily switch over if there is a problem with the current project.

  • Chat with other managers periodically to see if any of them are interested in a best practice.

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Lean Accounting Guidebook

Profit Recovery: Internal Auditing (#52)

In this podcast episode, we talk about how the internal auditing function can be used to increase the amount of profit generated by a business, by looking for excessive expenditures. Key points made are:

  • Internal auditing was usually held back from profit recovery work by the focus on control improvements that was initiated by the Sarbanes-Oxley Act.

  • Profit recovery is a great way to pay for the internal auditing department.

  • Profit recovery could be a separate function within the internal auditing department.

  • The work could be done by the procurement department, but internal auditing is the better option.

  • Can use control work to find departments that are in trouble, and then use profit recovery analyses to help them fund control fixes.

  • Could outsource profit recovery work to a third party and still generate a net profit by doing so.

  • Can pair the internal auditing staff with the third party recovery firm, to learn best practices.

  • Profit recovery work could be delayed if these tasks are mixed in with other priorities in the internal auditing department.

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Cost Management Guidebook

Accounting Technology: Data Analysis Software (#51)

In this podcast episode, we talk about the features and uses of data analysis software, especially in terms of how it can be used in an accounting or auditing environment. Key points made are:

  • Data analysis software imports data and analyzes it without having to write a program.

  • It is used by auditors to examine general ledger detail, accounts receivable detail, and accounts payable detail.

  • It is used by companies to preview data before the auditors arrive, as well as to review the validity of human resources records, and estimate the amount of periodic inventory adjustments needed. It is heavily used in the internal audit department.

  • It takes in data through a data interface that accepts many data types, including PRN and PDF files.

  • A modest amount of training is needed, usually around three days.

  • The price is in the low thousand-dollar range for single users. There are add-on modules for an additional charge that are used to test specific accounting areas.

Related Courses

Accounting Information Systems

Guide to Data Analytics for Audits

How to Conduct an Audit Engagement

Standards: Convergence (#50)

In this podcast episode, we discuss the ongoing convergence project between the FASB and IASB. Key points made are:

  • The FASB and IASB have been working on convergence, which is the elimination of material differences between GAAP and IFRS.

  • Either party could adopt the position of the other party.

  • In some cases, the FASB and IASB may jointly undertake projects to improve both of their positions.

  • A recent example of convergence is the capitalization of interest during construction projects.

  • There is a tendency for the outcome to lean more in the direction of IASB positions.

  • It is not likely that the FASB will go away; it will find a reason to continue to exist.

  • The current situation is comparable to what the AICPA went through, when standard setting was shifted to the FASB.

Related Courses

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International Accounting

Standards: Fair Value (#49)

In this podcast episode, we talk about FASB standards 157 and 159, relating to fair value issues. Key points made are:

  • Statement 157 addresses the framework for measuring fair value and increases the range of required disclosures. Statement 159 is the fair value option, which gives organizations the option to measure certain assets and liabilities at their fair values.

  • This is an election to record financial assets and financial liabilities on the balance sheet at their fair values, and to record changes in these fair values over time. It is an election, so one can pick and choose the assets and liabilities to which it applies.

  • The fair value option can give management more reporting flexibility.

  • The fair value option will result in a mixed balance sheet, with some assets and liabilities recorded at fair value and others at cost.

  • The fair value option could be used to intentionally record a loss when initially recording an asset or liability at its fair value.

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Fair Value Accounting

Profit Recovery: Overview (#48)

In this podcast episode, we give an overview of the basic analysis tools used to review a company’s spend data and find opportunities for improvement. Key points made are:

  • Health care, audit fees, and utility bills are among the best profit recovery areas to target.

  • Look for opportunities where controls are weak, systems changes have recently been implemented, or where acquisitions have just been completed.

  • Review accounts payable data files for clues, especially the invoice header file and invoice detail file.

  • In mergers and acquisitions, cost savings are more likely when the acquiree has at least $20 million in sales.

  • For a duplicate payments audit, the spend should be at least $10 million before you can expect to find significant savings.

  • For analysis, summarize spend by supplier and then by expense category.

  • Look for suppliers who are sole source providers; could open up for competitive bidding.

  • Look for suppliers who have an increasing cost trend; could open up for competitive bidding.

  • Look at the volume of transactions vs. the dollar spend; plot on a scattergraph.

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Throughput Accounting: Controls (#47)

In this podcast episode, we cover the reasons for controls associated with a bottleneck operation, and where they should be placed. Key points made are noted below.

The only topic we haven’t covered yet is controls.  Now, in a normal accounting system, you only place controls where you think there’s a risk of loss.  That means you have extra controls over things like materials purchases or payroll or cash or fixed assets, because these are places where you can potentially lose a fair amount of money.

Controls Over Throughput

But in a throughput environment, the main places to have controls are, of course, somewhere else.  The main control point is the bottleneck operation, and the only goal is to raise a big red flag when it’s not 100% utilized.  You do that with a daily report that shows the utilization percentage on a trend line.  In fact, don’t even print a report.  Just use a dry eraser marker, and post the information on a white board right next to the bottleneck operation.  That’s the best way for everyone to see it.

You can also measure the proportion of downtime that’s used by maintenance.  This is one of the few valid reasons for downtime, so the other side of the measurement is to show the remaining amount of downtime that’s caused by everything else.  That can include material or labor shortages, quality problems, machine downtime – things like that.

You should also track the bottleneck production to make sure that it only produces exactly what it’s supposed to produce.

Detection of Long Production Runs

There are still production managers out there who think they should have extra long production runs in order to look more efficient.  This is never a good idea, and especially at the bottleneck, because doing an extra-long production run just means that you’re sticking some extra inventory into the warehouse, instead of producing something that could’ve been sold right now.  To detect it, compare actual production run volumes to the authorized volumes.  If the run volumes are consistently high, then it’s time for a chat with the production manager.

Scrap Tracking

Another control is to track anything that gets scrapped downstream from the bottleneck.  This is important because you just wasted some valuable bottleneck time to build something, and now you’re chucking it out – and that is lost throughput.  This one doesn’t have to be reported continuously, but it doesn’t hurt to issue a report on it about once a week.  That’s usually a fast enough feedback loop for managers to figure out what happened.

Inventory Buffer Tracking

Another place where you need a control is at the inventory buffer that feeds the bottleneck.  If this buffer drops to zero, then the bottleneck runs out of work, and you lose throughput.  Now, for this control, it’s not good enough to just say that the buffer dropped to zero at such and such a time.  The real value of this control is to figure out what upstream problem caused the inventory to drop to zero, so that someone can fix it.

This is a major control.  The care and feeding of the bottleneck is really what drives company profits, so if you have a limited amount of time to spend on throughput controls, this is a good one to focus on.

Sprint Capacity Tracking

Now, speaking of upstream workstations, another control is to monitor their sprint capacity.  You need to create a running utilization percentage for every upstream workstation.  Whenever utilization levels go too high, then sprint capacity is reduced, and that increases the risk of a shortage at the bottleneck.  So, you use this control to figure out when to increase capacity levels.

Production Scheduling Tracking

Throughput controls can also address production scheduling.  If too many jobs have been scheduled into the production area, then there’s going to be a logjam somewhere that may keep inventory from reaching the bottleneck.  If so, consider installing a report that simply shows how many production jobs have been released into the system.

This number can obviously vary a lot, depending on the size of the orders, but it’ll be really obvious when there are simply too many jobs in the system.  Again, use a trend line for this, and report it once a day.

Controls Over Work in Process

In addition, don’t just set up controls for inventory that’s in process.  Throughput can be totally hosed if inventory never arrives on time from a supplier, too.  To keep an eye on it, create a report that’s limited to only those materials that can shut down the bottleneck, and track the number of days supply on hand.  Or, report any key materials that are late in arriving.  Whatever works for your situation.

The Need for Accounting Controls

After all of this talk about new controls, you might wonder if there’s still a need for all of the accounting controls that you already have.  Yes, of course there is.  In fact, if you’re with a public company, you’ll have a mighty tough time passing a Sarbanes-Oxley controls review if you don’t keep those controls.

Parting Thoughts

The main difference between traditional controls and throughput controls is that traditional ones focus on not incurring unnecessary expenses, while throughput controls focus on increasing throughput.  In other words, traditional controls focus on expenses, and throughput controls focus on revenue.  Two entirely different types of controls.

And that’s all I have for throughput accounting.  I think this is a great topic, because until you figure where your bottleneck is located, you really have no control over your profitability.  And as I’ve mentioned several times in the last few episodes, this isn’t just for a manufacturing company.  It can be anywhere.  Where I work now, the bottleneck is undoubtedly in the sales department, and I’ve seen it elsewhere in the engineering department.  So, throughput concepts work pretty much anywhere.

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Throughput Accounting: Financial Analysis (#46)

In this podcast episode, we cover a variety of scenarios that can impact the amount of throughput generated by a bottleneck operation. Key points made are noted below.

In this episode, I’m going to run through a bunch of financial analysis scenarios, so you can see how throughput applies to it.

The Base Case Scenario

First, let’s set up a base case scenario.  We have orders for two products.  Product A has a total throughput of $10 and requires 5 minutes of time at the bottleneck operation per unit, so it generates $2 per minute of bottleneck time.  That’s the throughput of $10, divided by 5 minutes.  There’s a customer order of 500 units for Product A, so that requires 2,500 minutes of bottleneck time.

Next, Product B has a total throughput of $20, and requires 4 minutes of time at the bottleneck operation per unit, so it generates $5 per minute of bottleneck time.  There’s also a customer order of 500 units for Product B, and this requires 2,000 minutes of bottleneck time.

Scenario #1

So, here’s our first analysis problem.  The bottleneck only has 4,000 minutes of time available per week, but we have 4,500 minutes of required production time between the two products.  So, what do we not produce?  The answer is to always produce the maximum amount of any product that generates the largest amount of throughput per minute, which in this case is Product B.  It generates $5 per minute, versus $2 per minute for Product A.  Therefore, we produce all of the order for Product B, and we intentionally fall short of production on Product A, which maximizes profits.

So, let’s extend that example.  The sales manager, bless his heart, gets a huge order for Product B that can tie up all of our production capability, but only if we accept a price drop that reduces throughput per minute to $4 from the original $5.  Is this a good deal, or do we fire the sales manager?

The solution is actually pretty simple.  Under the base case, the total throughput we earned was 2,000 minutes of Product B and 2,000 minutes of Product A, which totaled $14,000.  Under the new scenario, anything better than $14,000 is a good deal.  Since we’ll now be running 4,000 minutes at $4 of throughput per minute, the new total throughput is $16,000.  So, we give the sales manager a cookie.

Scenario #2

Let’s try another situation.  We receive a proposal from the production manager, where he wants to pre-process some of Product A before it reaches the bottleneck operation, so that it requires less time at the bottleneck – in fact, it only requires 2 minutes per unit, instead of the old 5 minutes.  This increases its throughput to $5 per minute of bottleneck time.  With the faster processing speed, we can now run all of both orders, for a grand total throughput of $15,000.  We get that number from $10 of throughput for Product A, times an order size of 500 units, and $20 of throughput for Product B, times an order of the same size.

So we’ve established that our throughput will increase by $1,000 per week if we implement the change.  The real question is, what investment and added expense do we incur in exchange for the $1,000 throughput increase?  This becomes a management decision that depends on the circumstances, but – for example, what if the investment was a one-time outlay of $5,000?  Then it would pay for itself in five weeks, and I think most managers would accept that proposal in a few seconds.

Scenario #3

Let’s try another example.  How about if there’s a quality problem with Product B, so that an average of 100 units are scrapped per week, after they’ve been processed through the bottleneck?  Well, each unit earned $20 of throughput, so we’re losing $2,000 every week because of the quality problem.  The question is, should we install a quality review station directly in front of the bottleneck whose sole job is to review Product B parts?

The answer is - yes, as long as that quality workstation costs less than $2,000 per week.

Scenario #4

OK, let’s do another example.  What if the employees who run the bottleneck operation take some time off each day for breaks, so that the work station has total weekly downtime of 200 minutes?

In this case, Product A has less throughput per minute, at $2 per minute, so it will always be scheduled to go after Product B, and therefore if there is downtime, fewer units of Product A will be completed.  Since we’d be losing $2 of throughput per minute times 200 minutes, there’s a potential profit loss of $400 per week.  So, if we can get a part-timer who costs less than $400 per week to fill in during those breaks, then we’ll make more money.

The Product Cancellation Decision

And then we have one of my favorites, which is the product cancellation decision.  The cost accountant applies $11 of overhead to each unit of Product A, which now appears to give it throughput of -$1, and makes a recommendation that we therefore cancel the product.  But, if we did that, the bottleneck would no longer have enough work to do, and we’d be walking away from $5,000 of throughput – just to repeat, our base case was $10 of throughput per unit, times an order for 500 units, which is $5,000.

The solution is to ignore the overhead application, we do not cancel the product, and we keep on producing Product A.  This gives us more profit than if we cancelled Product A.

But there is a situation where we do cancel Product A, which is when the engineering department creates a new product.  In this case, if the throughput of the new product is more than the $2 per minute of bottleneck time that we had with Product A, then the company as a whole will make more money if we dump Product A in favor of the new product.

When There is No Bottleneck

And finally, what if the bottleneck has enough capacity to produce every possible order?  In this case, there is no production bottleneck.  Instead, the bottleneck may very well be located in the sales department instead.  Or, it may be located outside of the company entirely, in which case the company might actually make more money by dropping its price in order to bring in more order volume.  As long as the new price is not too low, the company could use its extra production capacity to crank out more throughput dollars than it had before.

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Throughput Accounting: Capital Budgeting (#45)

In this podcast episode, we cover the flaws in a traditional capital budgeting system, and how to improve the situation by incorporating constraint analysis concepts. Key points made are noted below.

The Traditional Capital Review Process

Now, in a traditional capital budgeting environment, everyone throughout the company looks around at their areas of responsibility, and decides if they need to replace equipment, or add to what they have, or use more automation.  Then they write down each request on a capital request form, including an analysis of whether the request will result in enough positive cash flow to exceed the company’s cost of capital.

This form then goes to a review committee, which allocates funds based on which projects will generate the most cash, and they do that until all funding is used up.

Once you understand how throughput accounting works, you’ll realize that this approach is all screwed up, for several reasons.

First, there’s no consideration of how each project request fits into the entire system of production.  Instead, each request is designed to optimize a local work center that may do nothing to increase the total throughput of the company.

Second, no one has any clue where the bottleneck is even located, so the decision makers who’re allocating capital have no idea where they should invest funds.

And third, using projected cash flows is an incredibly inefficient way to allocate funding.  The reason is that these projections are really hard to derive, and reality may be so far off the original projection that it’s downright funny.  And for that matter, some managers make up their cash flow projections out of thin air, just to get their projects approved.

In short, if you use a traditional capital budgeting system, it’s a minor miracle if you end up investing money in the right places, so that throughput actually increases.  Most of the time, all you’ve done is invest money to improve the efficiency of areas that have nothing to do with the bottleneck, so that your return on investment actually declines.

Capital Budgeting Using Throughput Analysis

So, let’s do capital budgeting the right way.  Your first goal is to invest only in those areas that improve the capacity of the bottleneck.  You do this by comparing the incremental additional throughput created by making an investment to the amount of the investment and any related change in operating expenses.

You should also spend a lot of time reviewing any requested improvements to the bottleneck operation.  Just because you now want to invest money in it, that absolutely does not mean that you install a massive, fully automated machine there.  Automated equipment has a bad habit of breaking down, which completely wipes out your throughput.  Instead, it may make a great deal of sense to invest in multiple, lower-end machines that require a lot less maintenance.  That way, the bottleneck may now be comprised of - let’s say - ten concurrently operating machines – so if one or two of them needs to be down for maintenance, no big deal.  Most of the machines are still operational, and you still have throughput.

Just to pound on that topic a bit more, it is generally a bad idea to replace less complex equipment with more complex equipment at the bottleneck.  Whenever you do that, the risk of equipment failure increases, and this is the wrong place to have more risk.

As you may recall from the last episode, it also makes sense to selectively increase capacity in some upstream areas, because this gives you more sprint capacity.  If you have areas like that, then absolutely consider investing in more capacity.  Especially when you’ve had cases where they didn’t have enough capacity to catch up from a system crash, and it impacted the bottleneck.

However, this does not mean that you need an overwhelming amount of sprint capacity.  Just analyze the situation, and base the investment on the capacity levels at which the equipment is currently running.

Also, if someone puts in a request for funding in an area that has no impact on the bottleneck, then basically beat the hell out of it – especially if it’s for a lot of money.  That means interviewing them about why they need it, requiring extra levels of approval, examining the impact on the entire system, and so on.  Now, this doesn’t mean that you’ll automatically shoot down every non-bottleneck request.  There are lots of cases where a non-bottleneck investment can mitigate risk, or it may reduce operating expenses. But, you should absolutely dig into these proposals to make sure that they’re really necessary.

By viewing capital budgeting from the perspective of throughput analysis, you get some really interesting results.  Obviously, overall throughput will probably increase.  What’s less obvious is that total investment may drop by an incredible amount.

Now, you may think – sure it will drop for a year or two, but what about in a couple of years, when all of those non-bottleneck operations start to wear out, and need to be replaced?  Well, when that time comes, you view replacement investments in terms of how much capacity you really need, versus how much you had.  Chances are, you can invest in less capacity and less automation, so that when a large machine wears out, you can replace it with one or more smaller machines that are less expensive and easier to maintain.

And a few additional thoughts on capital budgeting.  Under the traditional system, this is a once-a-year event.  But realistically, if the throughput level is suffering because of a missing investment, just do whatever it takes to make the right investment right now.  It’s completely ridiculous to only make an investment decision once a year, because you may lose a bunch of throughput dollars by waiting.

Also, you normally hand off a capital request to a financial analyst, who verifies the reasoning behind the cash flows in the request.  But under a throughput-based approach, your main concern is how the capital request will impact the bottleneck, and that calls for a review by a process analyst, like an industrial engineer.  Isn’t that interesting?

And finally, you need to change the capital request form.  Instead of having a big space in the middle for a cash flow analysis, ditch that part entirely.  Instead, divide it into three boxes.  You fill out the first box if an investment will improve a bottleneck operation.  And in this box, you enter the impact of the investment on throughput, operating expenses, and return on investment.  This box requires the smallest number of approvals.

You fill out the second box if a project will mitigate risk.  If so, itemize exactly what risk you’re addressing.  This box has a different set of approvals, including the chief risk officer, if you have one.

And finally, there’s the third box, which you fill out for non-bottleneck investments.  This one requires the most comprehensive justification, and – as you might expect – it requires the most approvals.

So, there you have it.  A completely different way to handle capital expenditures, and it’s all driven by throughput accounting.  In the next episode, I’ll cover how to conduct financial analysis using throughput concepts.

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Throughput Accounting: Bottleneck Management (#44)

In this podcast, we cover how to spot a bottleneck, as well as how to manage it to maximize throughput. Key points made are noted below.

Locating the Bottleneck

The first step in managing the bottleneck is to figure out where it is.  In a complex environment, it can actually be difficult to find.  Here are some indicators.

First, figure out where there’s a work backlog.  This should be an area that absolutely never catches up with demand.  If it involves a manufacturing process, then there should be a pile of inventory in front of it.  But don’t think that this is an absolute way to find the bottleneck, because it could just mean that the preceding work station is super efficient, and is dumping all kinds of work on the next work station in line – which doesn’t necessarily make it the bottleneck.

Another bottleneck indicator is that the maintenance staff is always hovering around a work center.  This is because it’s being operated at way beyond its normal run rate, so the equipment tends to break down more often.  Or, if the bottleneck is a person, such as a salesperson, look for people who never have any time to take vacation or participate in meetings outside their areas.

And the ultimate indicator of a bottleneck is when it stops working for a while, and company profits sink like a stone.

It’s also possible to deliberately designate a work center as the bottleneck, even if it currently is not the bottleneck.  You might want to do this if the work center requires really expensive equipment, or highly paid staff.  So, you cut back on the investment or headcount in that area, and now it’s your bottleneck.

Managing the Bottleneck

So, let’s assume that you’ve targeted the bottleneck.  So.. what do you do with it?  The main point to remember is that the bottleneck should operate at all times.

With this goal in mind, you can make sure that it operates around the clock, and that all employee breaks are covered by replacement personnel.  Or, if there has to be downtime for machine maintenance, then schedule it during an employee break period, so that you can overlap two potential downtime periods.

Also, there’s usually some downtime when there’s a shift changeover, so schedule the incoming staff to arrive a little early, so that you have two production crews in the work center at the same time.  With the scheduled overlap, there’s no reason for changeover downtime.

This next recommendation is a big one, because it applies everywhere, not just in the production area.  If there’re employees involved in the bottleneck, make absolutely certainly that they’re doing nothing but running that operation.  They should not be doing maintenance, or cleanup, or filling out time reports, or anything.

This is really useful for bottlenecks located elsewhere in the company, such as salespeople or engineers, because they should have administrative support who handle absolutely everything for them.  That means the admin schedules meetings for the bottleneck person, answers voice mails and e-mails, brings in lunch, whatever it takes.  The point is to strip away absolutely every activity that keeps that bottleneck person from processing work.

Another way to improve the bottleneck is to review incoming materials for quality issues just in front of the bottleneck.  This strips away any materials that would otherwise be processed through the bottleneck and then eventually be thrown away anyways.

Also, be sure to reduce employee turnover at the bottleneck operation.  If it’s a boring operation, then raise wages to make sure that people show up for work.  Better yet, cross-train a number of people, so that you can easily drop other employees into the bottleneck on short notice if you need to.

And another point – if you have an under-utilized person sitting around in the bottleneck operation, and the cost accountants tell you they’re costing too much money, tell them to go pound sand.  Chances are, any part-timer in the bottleneck area is still creating so many incremental throughput dollars that it would be foolish to pull them away from the operation.

And I’m not done yet.  You can also off-load excess work from the bottleneck to a backup operation within the company, even if the backup is way less efficient than the main operation.  This is a key point, because everyone focuses on the efficiency of an operation, and not its throughput, so they assume an inefficient operation loses money.  Not true.  In most cases, you can break loose a few employees from other operations to work on a backup work center – and since you were paying them already anyways, there’s no incremental cost to having that extra work center.  So, even though it may appear inefficient, it can create a lot of extra throughput dollars.

This also says something about keeping old equipment lying around.  If you can put an old clunker to work as a bottleneck backup, then do it – don’t scrap the equipment.

Another option is to outsource the work.  As long as the throughput generated from outsourced work exceeds the incremental outsourcing cost, then this is a viable option.

You can also improve the bottleneck just by changing work rules.  For example, the upstream work station might have a batch sizing rule which says that it must fill up a crate with parts before sending it on to the bottleneck, where they may already have run out of work.  Instead, install a conveyor belt between the two operations, and send parts over one at a time.  Or, cut the size of the crate in half.  Just do whatever it takes to reduce the artificial buildup of inventory before it moves to the bottleneck.

Another work rule may be to never pay for rush delivery of parts.  Tough.  Always pay for a rush delivery, because the cost of the delivery is usually way lower than the throughput you’d otherwise lose by shutting down the bottleneck.  And the same goes for overtime.  If it takes overtime pay to run the bottleneck, then pay the overtime.

You can also focus on the operations in front of the bottleneck.  For example, if the upstream workstation sometimes falls behind and doesn’t deliver inventory to the bottleneck in time, then invest in an extra upstream work center, so that you have tons of sprint capacity.  And once you have it, run it like crazy for a few days, so you build up a nice inventory buffer just in front of the bottleneck operation. 

That way, even if all of the operations feeding the bottleneck crash and burn for a while, the bottleneck operation can keep chugging along, feeding off that buffer.

Obviously, there are a lot of ways to manage a bottleneck. This also means that, as a manager, you need to spend a really large chunk of your time reviewing the bottleneck operation over and over again.  If you find that you’re spending most of your time monitoring non-essential operations, then you need to re-evaluate your priorities – because you’re not improving company throughput.

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Throughput Accounting: Basics (#43)

In this podcast, we cover the basic concepts of constraint management, including the bottleneck, inventory buffer, sprint capacity, and throughput. Key points made are noted below.

This is the start of a five-part series on throughput accounting.  This is a nifty topic that’s rarely covered in school.  Partially, I think, because it goes against the grain of a lot of the other accounting methodologies.  One bad rap it gets is that it only applies to manufacturing, which is absolutely not the case.  So, if you were about to delete this podcast because you don’t do manufacturing, you might want to wait a little bit longer.

First, I’ll give an overview of the main throughput concepts, and then in later episodes, I’ll describe how you apply it.

The Theory of Constraints

Throughput accounting is based on the theory of constraints, which says that one percent of all events causes 99 percent of the results.  That one percent is the bottleneck operation, which controls the profits of the entire company.  The bottleneck is also called the drum, because it sets the pace for the entire company.  If the bottleneck is well managed, then profits are high.  If not, then profits drop.  If you focus all of your resources on making the bottleneck as absolutely efficient as possible, then you will make more money.  On the other hand, if you invest dollars anywhere else in the company but leave the bottleneck alone, then you’ve essentially just burned all of those invested dollars.

For example, if you implement a massive company-wide efficiency improvement campaign, only the portion that impacted the bottleneck will actually improve the company’s total output, even if the entire company became more efficient.

Let’s continue with the example.  Let’s say that the efficiency campaign was extremely effective in improving the processing speed of a machine located ahead of the bottleneck operation, so that it can now produce twice as many parts.  That’s just great.  The trouble is that the bottleneck cannot handle all of the extra parts, so the new production just piles up in front of the bottleneck.  The net result is that you’ve now invested in more inventory than you had before.  Or, to look at it another way, you would have been better off not to have improved that upstream operation.

Now, I already mentioned that throughput does not just apply to manufacturing, so let’s look at it from the perspective of the sales department.  The CEO wants more sales, so he authorizes the hiring of more sales people.  The new employees are very effective in obtaining customer interest in the product, but now the sales technician who conducts the demos is completely swamped.  And customers won’t buy the product until they’ve been through the demo.  So once again, we have a bottleneck – it does not allow sales to be completed, and it’s not even in the manufacturing area.

The Buffer

That was the drum, or bottleneck, and it’s the central part of throughput accounting.  However, you also need to know about the buffer.  There needs to be a buffer in front of the bottleneck operation, because you maximize profits if the bottleneck is always running, and you need on-hand inventory to ensure that it always runs.  If there’s no buffer, then the bottleneck may sometimes run out of work, and that loss in productivity drops straight to the bottom line.  So, this is the one place in the company where inventory is good.  Most accountants are trying to eliminate inventory from their companies, because it’s a waste of working capital.  But if you do that to the inventory in front of the bottleneck, you’ve just cost the company a pile of money.

The same concept applies in my earlier example with the sales technician.  If someone cancels a demo, then someone should immediately reschedule a demo into that time slot.  Otherwise, the sales technician’s time has been permanently wasted.

The Rope

There’s one more concept to address, which is the rope.  The rope is the method used to release inventory into the production processes ahead of the bottleneck.  The trick is release inventory just in time to ensure that the bottleneck and its buffer are fully supplied with the correct amounts of work-in-process inventory.

If the rope releases inventory into the system too late, then the bottleneck will be starved of work, and the company loses money.  Conversely, if it releases too soon, then you choke the system with too much inventory.  The rope has a lot of similarities to a just-in-time manufacturing system.

Once again, you can use the rope concept outside of the manufacturing area.  Getting back to the sales demo scenario, it’s the job of the sales personnel to keep a steady stream of fully qualified customers lined up, ready and waiting for their product demos.

Taken together, these three concepts are called the drum-buffer-rope system in the theory of constraint management.

Sprint Capacity

In addition, there are two more terms to be aware of.  The first is called sprint capacity.  This is the ability of upstream work centers to generate a lot of output fast when the buffer in front of the bottleneck is used up.  This happens when you have a machine failure or a labor shortage that reduces the flow of inventory to the bottleneck.  If you have enough resources to scramble and rapidly fill that pipeline before the bottleneck operation runs dry, that you have excellent sprint capacity.

Once again, the accountant is usually trained to screw up the sprint capacity system.  To the accountant, there appears to be too much production or labor capacity sitting around, which – they think – is costing the company too much money.  In reality, you have to look at where the capacity is located.  If it’s ahead of the bottleneck, you may very well want to keep it, whereas if it’s after the bottleneck, it might be a good idea to sell it.

Throughput

And the final term – you may have noticed that this podcast is about throughput accounting, but I never defined throughput.  Throughput is the margin that’s left after you subtract the totally variable cost of a product from its selling price.  This usually means that the variable cost is strictly the cost of materials that go into a product, and nothing else.  It does not include overhead, it does not include direct labor.

In a throughput costing environment, our job is to maximize throughput dollars.  Since the bottleneck drives the amount of product that we can produce, the key factor is the minutes of time required to get a product through the bottleneck operation, in relation to the amount of throughput dollars you earn from the product.

That sounded a little too theoretical, so here’s an example.  You can earn $100 of throughput from the sale of one unit of Product A.  That product requires 10 minutes of processing time at the bottleneck operation, so you can earn $10 per minute of bottleneck time used.  On the other hand, you can earn $60 of throughput from the sale of Product B, which requires 4 minutes of bottleneck processing time.  So for Product B, you can earn $15 per minute of bottleneck time used.  This means that the company will earn more money in total if it can push more of Product B through the bottleneck, even though Product A appears to make more money per unit.

This last concept is the whole key to throughput accounting – you have to identify the bottleneck, which is not always an easy thing to do, and then make sure that the right product flows through it.  Pretty obviously bottleneck management is key, and that’s why it’ll be the topic of the next episode.

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PDF Invoices (#42)

In this podcast, we cover how to create a PDF invoice, and the advantages of doing so. Key points made are noted below.

PDF Creation Software

Today’s topic is PDF invoices. What this is all about is converting your customer invoices into electronic files.  This is not scanning, which requires a little too much time, and also a flatbed scanner.  What I’m talking about is buying a copy of Adobe’s Acrobat software, which you can get at adobe.com for $300.  I also just checked on eBay, and you can get there for somewhere in the range of $200 to $230.  Or, you can buy it on Amazon for $250.

Once you install it, the software creates a new printer called Adobe PDF.  Then, when you want to create an electronic version of an invoice, just select the Adobe PDF printer, and the software creates an electronic version in .PDF format.  This is a really common format, and most everyone has Acrobat Reader software that can access the file.

Advantages of PDF Invoices

Now, what’s the big deal with having PDF invoices?  There are a couple of things.  The primary one is that you can send PDF attachments in e-mails to any customers who haven’t paid their bills on time.  When you do this, you avoid the time delay of mailing or Fedexing the invoice to the customer, and you avoid the risk of someone losing a fax.  Instead, the customer has the invoice in their hands right away, and they usually forward it straight to their accounts payable staff, with an authorization for immediate payment.

When we first implemented PDF invoices, we had a major decline in overdue receivables, and also – maybe more important – we found that at least half of all overdue receivables could be handled with just a single e-mail, as long as they had that PDF attachment.

OK, that was the main item in favor of PDFs.  But also, what if somebody in your company wants to include a cover letter with an invoice?  This usually happens with really complicated invoices, where the customer is probably going to call you back for clarification before they pay.  Now, you could just print the invoice and hand it over to the person who’s supposed to write the cover letter.  The trouble is, people don’t like to write cover letters, so they may park the invoice in their IN boxes, and you’ve just lost the invoice.

But, by sending out a PDF invoice by e-mail, you can still keep track of the original, which is also a good reminder to follow up with the letter writer, to make sure that the cover letter is completed fairly soon.

So, there are some reasons in favor of PDF invoices.  How about the mechanics of the creating them?  I already said that the basic process flow is to select the Adobe PDF printer, and you’re done.  But - there are a couple of other issues to be aware of.  First and foremost, some accounting systems already have a feature built in where you just press a button, and it creates a PDF invoice.  So, before you buy Adobe Acrobat, check your software to see if it has this feature.  If it does, you’ve just saved a couple of hundred dollars.

Also, if you’ve already printed the invoice and now you want to create a PDF version, the accounting software may insist on printing the word “Duplicate” on the invoice.  This may present a problem if customers don’t want to pay from duplicate invoices.  A good way to get around this problem is to always create a PDF invoice on the first printing.  And then, if you want a paper version too, then just access the PDF file, and print it from there.  To make this approach easier to remember, set your printer default to Adobe PDF, so the system will automatically create the PDF file as soon as you hit the print button.

As you may have noticed from previous episodes, I will mention accounting products on this podcast, but I don’t specifically recommend them – you can figure out for yourself if a product will work for you, and you can decide for yourself if you should buy it.  But in this case, I can’t state strongly enough that this is the one piece of accounting technology that has helped me the most – and it’s incredibly simple to use.  And no – Adobe has not paid me to say that.

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Remote bank deposits (#41)

In this podcast, we cover the process flow associated with using a remote bank deposit system. Key points made are noted below.

How Remote Bank Deposits Work

Today’s topic is remote bank deposits.  This is when you use a check scanner to extract information from incoming checks and send the information on the checks over the internet, to the bank.  There’s no need to send the physical checks to the bank at all. I just acquired a check scanner, and I’ve been tooling around with it for a couple of weeks, so I can give you some first-hand knowledge of how this nifty piece of technology works.  And by the way, what I’m about to tell you is based on the Key Bank remote deposit system, so systems used by other banks may vary a bit.

First, you order the check scanner from your bank.  Then, you arrange for about an hour of training time over the phone with a bank employee.  Of that hour, about half is used up while you download and install software to use with the scanner.  I don’t know why it takes this long, since we have a pretty massive T1 line, but it does take some time.

The rest of the training is a hands-on training session where you run actual checks through the scanner.

The Check Scanning Process

The basic scanning process is to separate all of your checks into different piles for each company being paid.  For most companies, their customers are just paying them, so all of the checks would go into a single stack.  In our case, we own four companies, so we end up with four piles of checks.  Then, we add up the dollar amounts of the checks in each pile, so that we have batch totals for each one.

After that, we log in, and click on the account number that corresponds to a company.  Then we enter the deposit total, and we’re ready to scan.  To do so, we sort the checks for a specific company by physical size, so the smallest checks are in front, and the largest in the back.  This usually means that those cheap little $5 rebate checks end up in front.  Then, we put them in the input tray of the scanner, and it scans the batch at the rate of about one check per second. While it does a scan, the scanner automatically prints a scanner endorsement on the back of each check.

If the scanner can’t read the amount of the payment shown in a check, then the software shows a scanned image of the check, and we enter in the correct amount.  We’ve found that the system can read typed checks quite well, but it has issues with handwritten ones, or checks printed in reverse, where the text is in white, on a black background.  Key Bank tells me that the system’s ability to correctly read the dollar amount on checks is about 65%, but I find that it’s way higher than that, as long as the checks are typed.  I’d say the rate is more like 98% for typed checks.

Then, the system adds up the checks that we’ve scanned into it, and creates a deposit total, which it compares to the expected deposit total that we originally entered.  If it’s correct, then we press a button to submit the deposit and print a receipt, which we file by date.  Key Bank also tells us to retain the originals of all checks for 15 business days, after which we can shred them.  The total time to submit a daily deposit is just a couple of minutes.

Now, a couple of extra items that you might be interested in.  First, what about bad scans?  Well, so far, we’ve never had one, which says something about the reliability of the scanner.  If we were to have one, we would delete the scanned image and run the check through again.  If the scanner has already printed a scanner endorsement on the back of a check that we need to scan again, then we put some white-out tape over the endorsement before doing another scan.

Exception Conditions

Another issue is, what about foreign checks?  So far, you can’t scan them, so you still have to send in the originals.  The problem is apparently not in the scanning system, but just that the laws have not been passed that allow the bank to process these types of checks.  If you happen to run a foreign check through the scanner, it’ll notify you, and not accept the scan.

Also, what if you mistakenly send the same check through twice?  The system keeps track of all checks scanned for the past ten days, and will notify you when a duplicate check goes through.  It shows you images of both the first and second checks, so you can see if there’s really a duplication.  Then, you just cancel the second check.

Scanner Maintenance

Also, the maintenance on the scanner is quite minimal.  We’re supposed to wipe down the scanning hardware with a Q-Tip about once every three months, and there’s also a Hewlett-Packard inkjet cartridge for printing the scanner endorsement, for which we keep a backup on hand.  Other than that, there’s really no maintenance to speak of.

System Pricing

The price of the system is about $100 a month.  We’re doing it mainly for the convenience, since no one wants to deliver checks to the bank, and mailing checks can sometimes result in checks that are lost in transit.  There’s also a one to two day reduction in check clearing time.  For us, the system is not really economical, but it sure is convenient.

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Biometric Time Clocks (#40)

In this podcast, we discuss the advantages of using biometric time clocks, as well as how they function. Key points made are noted below.

Today’s topic is biometric timeclocks.  Before I get started on this topic, I’d like to point out that I receive no compensation to talk about the suppliers in this podcast.  I only mention specific manufacturers, because I think you might be interested in what they produce. So, getting back to the topic - The main questions are, what is a biometric timeclock, and why would you want to use one?

What is a Biometric Time Clock?

A biometric timeclock can theoretically use any unique feature on your body to verify that you’re the person who is entering time information.  Though this could involve a retina scan, your voice, or facial features, the timeclocks currently on the market that are cost-effective only use either fingerprint scans or the shape of your hand to verify who you are.

The only company putting out a biometric clock that measures the shape of your hand is Recognition Systems, which is a division of Ingersoll Rand.  For this clock, which is called the HandPunch, you have to initially record the geometry of your hand in the timeclock.  To do this, you place your hand on a template and hold it there for about 30 seconds.  The clock uses a built-in digital camera to take about 90 measurements of the length, width, thickness, and surface area of your hand and four fingers.  The measurements don’t include your fingerprints, which I’ll get back to in a minute.

Once someone is registered in the system, they then clock in and out by punching in their employee number and putting their hand on the template for verification.  The verification process takes about one second.

There are several versions of the Handpunch on the market.  The small business version is the HandPunch 1000, which has a capacity of 50 users.  You can buy a new one on eBay for $850.  You can also add memory capacity to bring the number of users up to 100.

A more advanced version is the HandPunch 4000, which has a capacity of several thousand employees, depending on the amount of memory you buy for it.  It retails for $3,600, but you can buy it on eBay for about $2,700.  This version presents up to 24 information fields for employees to view.  For example, they can view their work schedule, or total hours worked so far in the pay period, and unused vacation time.  It also includes a bar code reader, in case employees want to scan in their access codes instead of punching it in by hand.

Another variation on the biometric timeclock is the fingerprint scanner.  In this case, an employee places their finger on a template, which scans the fingerprint and matches it against a stored record.  Kronos sells the Kronos 4500 TouchID terminal, for which there’s a limited market on eBay.  The pricing I found for an essentially new terminal was $600.  InfoTronics also makes a couple of versions of a fingerprint scanning timeclock.  Your best bet with them is the IDpunch 5, which can be used by up to 250 employees.

Now, there are scenarios where fingerprint scanning may not work.  If you have a rugged industrial environment where people can get dirt or grease on their hands, this may obscure their fingerprints, and result in rejected scans.  In this type of environment, you may be better off using a hand measurement system, such as something in the HandPunch product line.

When to Use a Biometric Time Clock

So, to get back to the second question, why would you want to use a biometric timeclock?  There are two reasons.  First, it eliminates buddy punching.  This is when one employee punches in or out for another employee who isn’t actually on the premises.  The result is that a company pays an employee for work that was never performed.  With biometric technology, the actual employee really has to be present in order to punch in or out.

The second reason is that there’s no need for employees to swipe their employee badge into the machine.  This is a really neat feature, because lots of employees forget or lose their badges, and the company then has to go through the effort of issuing new badges.

So, in short, you use biometric timekeeping to save money by eliminating buddy punching, and by eliminating the administration of employee badges.

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Timekeeping by Telephone (#39)

In this podcast, we discuss the benefits of entering time data through employee phones. Key points made are:

  • Time cards, time clocks, and time entry through a website are the traditional time collection methods.

  • A telephone time clock allows employees to enter their time into a central system via any phone, including their cell phones.

  • A telephone time clock works well when employees are engaged in field service, construction, or agricultural activities, or when a business has many locations but few people in each one (which makes the investment in local time clocks too expensive).

  • Basic process is to call an 800 number, enter the employee ID, enter the clock code for the type of activity, and either enter a time stamp, start/stop time, or elapsed time. There is also a provision for answering a series of yes/no questions. The entire process takes 20-30 seconds.

  • Benefits of timekeeping by telephone include the elimination of time cards, no data entry work, immediate data validation, immediate visibility into the hours being worked on projects, and the immediate availability of hours worked for clients that can then be billed to those clients.

  • The underlying time database should be integrated into the company’s payroll processing system.

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Automatic Cash Application (#38)

In this podcast, we discuss the characteristics of an automatic cash application system, and the circumstances under which it works best. Key points made are:

  • There are four steps in the automatic cash application process, which are:

    • 1: Import data from the bank, or customers, or engage in manual data entry. Need to link up payment information from the bank with the invoice detail in the company’s accounting system.

    • 2: Make corrections for keying errors with rules engines; there may be an AI-based learning process incorporated into the system.

    • 3: Manually fix those issues that cannot be automatically corrected by the system; a good result is automatic application of 90% of all payments.

    • 4: Export the cleaned data to your ERP system.

  • Problems could be caused by underlying procedural issues.

  • The success rate usually begins quite low; use the Pareto principle to fix the 20% of problems causing 80% of the problems, which rapidly improves the situation.

  • Automatic cash application is a good solution when the transaction volume is high, or where cash receipts processing is prone to error, or when there are large spikes in cash receipts transaction volume, or when the system can be used to segregate cash receipt duties from other positions in the company.

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Forensic Accounting Investigations and Logistics Metrics (#37)

In this podcast, we discuss the nature of forensic accounting investigations, when they are needed, and who may be involved in investigations. In the second part of the podcast, we also discuss logistics metrics. Key points made in regard to forensic accounting investigations are:

  • The forensic accounting investigator is called in which a client suspects that fraud has occurred.

  • The investigator gathers documents, examines them, and reports findings to the client. This work involves looking for anomalies, checking on the existence of suppliers, investigating disbursement spend, reviewing contracts, and so forth.

  • The investigator follows the money in asset misappropriation cases. This includes the examination of records and emails.

  • Nonprofit entities tend to be quite trusting and have few employees, which places them at a higher risk of fraud.

  • The investigator may need to look into conflicts of interest (such as business dealings with friends and family), corruption, and bribery. This may involve reviewing the existence of any payments to government officials.

  • Insurers may pay for the fees of the investigator.

  • May end up talking to the SEC, FBI, and other regulators and law enforcement agencies.

  • Forensic investigation skills may not be present in every Big Four office; tends to be concentrated in offices located in larger population areas.

Key points relating to logistics metrics are:

  • Percentage of certified suppliers; focus is on production suppliers.

  • On-time inbound delivery percentage; there is a penalty for both early and late deliveries.

  • Raw materials inventory turnover

  • Cost of rush freight services; too high a number indicates excessively low raw materials inventory.

  • Picking accuracy; focus is on parts shortages.

  • Order fill rate; can depend on the number of line items in an order.

  • Percent of products damaged in transit; can help to calculate on a quarterly basis, to smooth out short-term anomalies.

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The Universal Payment Identification Code, and Sales Metrics (#36)

In this podcast, we discuss the advantages of using the universal payment identification code (UPIC) for payables transactions, as well as the best sales metrics to use. Key points made in the podcast are:

  • The Clearing House Payments Company does payment clearing; it is an alternative to the Fed.

  • UPIC is a pseudo account number, to which customers can send their ACH payments. The Clearing House Payments Company then looks up the linked account account, and forwards each ACH payment to it.

  • UPIC is portable, so it stays the same when you change bank accounts.

  • UPIC avoids the need to contact customers when the underlying bank account changes.

  • UPIC does not allow the use of ACH debits or demand drafts.

  • Can ask your bank if they offer UPIC.

Key points relating to sales metrics are:

  • Sales per salesperson; use it to measure nonrecurring sales.

  • Customer cancellation percentage; use it to monitor the loss of longer-term customers.

  • Sales productivity; can use it to measure productivity for individual salespeople, or the entire department.

  • Sales effectiveness ratio; want to maximize gross margin per hour of bottleneck time.

  • Quote to close ratio

  • Pull-through ratio; useful when have large initial group of prospects.

  • Days of backlog; only at a gross level, so it may hide constraint issues for individual products.

  • Customer turnover; need to factor in which customers need to be dropped.

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Recovery Auditing and Accounting Metrics (#35)

In this podcast, we discuss the reasons why recovery auditing can improve profits, as well as the measurements to use in the accounting department. Key points made in the podcast are:

  • Profit leaks come from the accounts payable and purchasing streams.

  • There tends to be more leakage as headcount declines, since there are fewer people watching transactions.

  • Need staffing overcapacity to plug all profit leaks.

  • Hire a recovery auditor to do the analysis work for you. This will require a specialist in each area to be examined, such as payables, advertising, freight, sales and use taxes, and health care billings.

  • A recovery auditor can bill an hourly rate, or a percentage of the cost savings.

  • The hiring person can look bad if too many mistakes are found by the auditor.

  • The first recovery audit tends to find the most savings, with diminishing returns thereafter. Still makes sense to bring in recovery auditors on a regular basis.

  • Useful for isolating where the problem areas lie within a business.

  • Recovery auditing tends to work better with large to mid-sized companies, but can still make sense when sales are as low as $20 million.

  • A good recovery auditor will provide advice, as well as spot specific instances of waste.

Key points relating to accounting metrics are:

  • Error tracking is essential within the department.

  • Average expense report turnaround time; turnaround time can be delayed when supervisors do not forward expense reports to the payables staff in a timely manner.

  • The total number of transaction errors requiring a payroll adjustment.

  • The proportion of purchase discounts taken; should focus on those discounts that are the most economical to take.

  • Average time to issue invoices; should be as fast as possible.

  • The total payroll transaction fees charged by the payroll supplier.

  • The percentage of dates on which tax filing dates are missed.

  • The time required to produce financial statements.

  • Borrowing base usage; warns when the amount of available debt is getting close to zero.

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Fraud deterrence (#34)

In this episode we discuss the issues relating to fraud deterrence, to keep instances of fraud from ever happening. Key points made in the podcast are:

  • Fraud deterrence involves conditions and procedures analysis to keep fraud from taking place.

  • Could include the use of detection systems to spot fraud before it worsens.

  • The cost of fraud deterrence is a fraction of the cost of the fraud being prevented.

  • It avoids the loss of business reputation by a business, which might otherwise impact its contracts and loans.

  • A robust, bottom-up budget is a good fraud deterrence control.

  • Just the act of reviewing accounts is a deterrent, since employees see that you are looking over their shoulders.

  • The worst frauds tend to go on for an extremely long time, building in size as they get older.

  • It is rare to see an excessive level of control in a business.

  • Focus on all aspects of the business when engaged in fraud deterrence.

  • Conduct an operational review to identify control issues and also increase the efficiency level. Requires lots of interviews.

  • Difficult to do an in-house fraud deterrence review, due to the fear of recrimination.

  • Should do deterrence reviews about every two to three years.

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